Contact Us
At Friends Bingo, we're committed to providing a safe and enjoyable experience for all our players. If you have any questions or concerns about your account, gameplay, or responsible gambling practices, please don't hesitate to reach out.
Customer Support Availability
Our customer support team is available during regular business hours:
During these times, you can contact us in-person at our Ottawa location.
Phone Support
If you need immediate assistance with your account or have questions about responsible gambling practices, please call us during business hours. Our customer service team is here to help. Please note that our phones are attended within a few minutes of each incoming call.
In-Person Support
Feel free to visit us in-person at our Ottawa location during regular operating hours and speak directly with one of our staff members or managers.
We have bilingual English/French speaking support available throughout the day, ensuring every customer has assistance when needed.
Email Contact for Charity Inquiries
If you're looking into supporting charitable gaming initiatives through Friends Bingo, please direct your inquiries to us. Please note that our email response times are typically within a few days of receiving your message. We appreciate your patience and understanding in this regard.
Live Chat Support
We currently do not offer live chat support directly on-site; however, you're welcome to contact us by phone or visit in-person for immediate assistance.
Help Centre Access
For general information about our services, rules, and regulations, please refer to the help centre section within our website. This resource offers a wealth of knowledge covering various topics related to playing at Friends Bingo, including account management, payment methods, and responsible gaming practices.
Responsible Gambling Assistance
If you or someone you know is experiencing issues with gambling addiction, we encourage seeking professional assistance immediately:
Technical Support
Should you encounter technical issues during gameplay or with accessing your account online, our support team will be happy to assist. However, for specific assistance related to managing your device settings and compatibility with playing on mobile devices, please visit the 'Technical Issues' section of our help centre.
General Support Workflow
Gaming Experience
If you have a question about your gaming experience or an issue that requires immediate attention, please call us directly during business hours.
In-Person Visits
For in-person visits, feel free to drop by at any time within regular operating hours.
Charity Inquiries
Emails addressed to charity-related inquiries will be responded to outside of standard support hours.
Preferred Contact Methods
While we are available via multiple contact methods, for the quickest assistance with your gaming or account questions during business hours, please call us. If you prefer in-person interaction, just walk into our Ottawa location during regular operating times; however, note that this may have a longer waiting time compared to calling.
Communication Response Expectations
We strive for clear communication and response to all queries within business hours:
